Services
Our ultimate aim is to keep your IT costs low and operating at its best possible performance.
Overview
Our ultimate aim is to keep your IT costs low and operating at its best possible performance, so talk to us now at
Business IT Consulting
Businesses weather large or small, require IT work in one form or another, from PC and software maintenance and repair to wireless networking.
Repairs & Servicing
To maintain standards Repairs & Servicing are carried out either on an Ad-Hoc basis or on a maintenance program.
Services Offered:
Business IT Consulting
Businesses weather large or small, require IT work in one form or another, from PC and software maintenance and repair to wireless networking. However, unlike larger companies, small and mid-sized businesses usually have neither necessity, nor manpower to maintain a full time IT employee.
Annex’s professionals can provide consulting services to suit all your business needs. Here are just some of the many consulting services we can provide:
- Scheduled, routine maintenance of your current PC / Networking environment
- Provide assistance in determining your company’s IT strategic goals
- Act as technical consultants and intermediaries for the research and purchase of new computer, telephony, and networking related equipment with your vendor of choice
- Provide technical / troubleshooting assistance for any hardware, networking, or software related issues
- Assist in website design and maintenance – to include domain level assistance
Our top-notch professionals have the solutions to whatever your business requirements may be and one of the main points that separate Annex from others is the extensive knowledge and expertise dedicated to you. You will find that every solution we provide is uniquely tailored to your company. We believe that every company is different, every solution and service is different.
Repairs & Servicing
To maintain standards Repairs & Servicing are carried out either on an Ad-Hoc basis or on a maintenance program. Typically our services here encompass;
- Install, configure, troubleshoot and service Personal Computers (PCs) and Peripherals (printers, monitors, scanners, etc).
- Troubleshooting Microsoft® Desktop Operating system, application software as well as desktop utilities.
- Install, commission and support Microsoft® networks.
- install, commission and support networking solutions from LANTech, Cisco®, 3COM etc.
- Support IT related hardware still under warranty (3rd party servicing) and take necessary steps if the hardware fail such as taking the faulty item to Supplier or Manufacturer for warranty claim.
Don’t be a slave to your IT System, let us be on top of things and keep your IT equipment in good working order. Contact Us at +6(03) 8065 2886 .
System Integration
At Annex we provide a wide scope of services to effectively keep your organization running at maximum efficiency. We assist you in;;
Cost Reduction – Are you paying for components that you don’t need? Get the exact functionality you require for less money, while minimizing your board space and reducing manufacturing expenses:
- Reduce System Costs by Integrating PCI Interface Functions
- Lower Costs in common Applications With Integration
- Integrate suitable devices to Reduce Costs
Higher Performance – You can’t differentiate your product’s performance using the same standard components as everyone else. Get the targeted performance boost you need with custom hardware acceleration and increase Performance to lower Day-to-Day costs.
Explore the possibilities with Annex’s solutions.
Maintenance Programs
Dedicated to up-keeping your computer systems at all times, we offer two suitable plans for our Maintenance programs.
Plan 1 – AD Hoc Basis
- Support is based on per call basis
- Client will only be attended when called
- Response time is based on availability of technical support personnel
- each visit consist of 1st two initial hour and every subsequent hour will be additional surcharge
Plan 2 – Customized SLA (Service Level Agreement) Basis
Tailored made maintenance program which allows clients hire an IT Staff to maintain and support the computer system. Options include;
- Set your own maintenance timeframe for support, e.g. one visit per week for 4 working hours. In this option, we will assign a IT personnel to support the system once a week – (as an outsourced part-time IT Personnel)
- Pre-buy support hours (similar to AD Hoc Basis ) but on a more discounted rate
- Set response times e.g., 4 hours or the next working days (depends on the level of support required)
Our maintenance programs are fully customizable and are tailored to offer you the highest return on the lowest cost. Call us now to customize your own services plan.
Our Partners
